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115
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1
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91
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1
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66
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120
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72
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70
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486
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64
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 186 |
| Post:Norwegian Customer Care Agent
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Plymouth
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| The announcement text: |
Norwegian Customer Care Representative
Location:
Luton, UK (25 miles north from London)
Salary: £16000 - £17000
Project Background
The company is a 300 seat, multi-lingual and multicultural customer care centre that provides services to owners of vehicles across 20 European countries.
General day-to-day duties include:
· generally dealing with only Norwegian speaking customers
· initially focusing on answering inbound telephone calls
· working to strict service level criteria and deadlines
· working on own initiative to follow up and resolve the issues raised by customers
· understanding and applying the policies of the company to resolve the enquiries raised
· liaising with business partners - i.e. dealers, field managers and internal departments to develop
action plans and resolutions
· delivering excellent customer service in a professional, polite and clear manner
· logging of all contacts and following up on action plans using a case management system
· using modern computer technology - including Word and other Windows packages
· role develops to include responding to correspondence in the form of letters, emails and faxes
· participate in a shift system which currently stands at 37.5 hours per week, Monday to Friday
|
| Contact information |
| Employer: |
|
| Email: |
103@nottinghamcareer.informnow.com
|
| Phone: |
0131 555 0284
|
|
| |
Publication date: 2009-03-20 12:05:42
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